The instant messaging app Whatsapp is all set to bring multiple new features to the app. One of the latest features is in-app support; it will allow users to contact Whatsapp support directly from the app. 

This in-app chat support feature was spotted for iOS and Android beta testers. Earlier in March 2021, the company tested a similar feature on the beta version, but it was discontinued.

Now, both platforms’ beta testers are seeing the option to get service support from in-app chat. This feature might roll out to everyone in the future.

Soon You Can Register Complaints On Whatsapp Within The App

WhatsApp Testing In-App Support Feature on Android & iOS

This new Whatsapp feature was spotted by WABetaInfo, a Whatsapp feature tracker. The Android version of Whatsapp and 22.2.72 version for iOS.

How to Use In-App Support Feature on Whatsapp?

The new in-app support feature is now available in the beta version, and soon it will roll out to other users.

To use the in-app support feature, you need to open Whatsapp >> Settings >> Help >> Contact us. Now it will show you a message to beta testers of both platforms. “We will respond to you in a WhatsApp chat.”

Whatsapp will contact users through its verified account, which has a green tick mark. It proves that the message is actually sent from Whatsapp.

The chat support feature will send technical and diagnostic information like model number and settings of the device on which Whatsapp is used. These details will be used to find out the issue and fix it with Whatsapp.

According to WABetaInfo, the details that are being shared on Whatsapp include your network connection details, Whatsapp app version, and your device model number. This feature is still under development and will be available soon for all the users.

Apart from this, Whatsapp is also testing new animations for the heart emoji. At present, there is only a basic heart emoji, but now the company is planning to animate other emojis. This change is spotted on Whatsapp beta version 22.2.72 on iOS.


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