The File Explorer NTDLL.dll crashing issue in Windows appears due to various reasons. The reasons can range from compatibility issues to bugs in the operating system. Whatever the reason is, here’s how you can fix the problem.
1. Restart your PC
A simple restart will terminate all background apps, processes, and services, which may fix the problem. To restart your Windows PC, click the Windows Start button and then the Power options. Under Power Options, select ‘Restart.’
After the restart, start using your PC normally; you won’t encounter the File Explorer NTDLL.dll error if it appears due to background apps or processes.
2. Restart the Windows Explorer
Many Windows users on the Microsoft Forum claimed to resolve the File Explorer NTDLL.dll error message by restarting the Windows Explorer process from the task manager.
1. Type Task Manager in Windows Search and open it.
2. Switch to the Processes tab.
3. Find the Windows Explorer process, right-click on it, and select Restart. Or else, select Windows Explorer and Restart Task at the top-right corner.
Your display will go black for a second. This confirms that File Explorer has been restarted on Windows.
3. Update Your Graphics Drivers
Outdated graphics drivers often cause File Explorer ntdll.dll crash errors. You can update your graphics drivers to resolve this issue.
1. Open Device Manager from the Windows Search.
2. Expand the Display Adapters.
3. Right-click on your graphics adapter and select Update driver.
4. Select Search automatically for the drivers.
Follow the on-screen instructions to complete the driver update process.
4. Reinstall the Display Adapters
Reinstalling the display adapters has helped many Windows 11 users fix the ntdll.dll File Explorer crash. You can try doing it as well.
1. Open the Device Manager on your Windows 11 PC.
2. Expand the Display Adapters tree.
3. Right-click on your current display adapter and select Properties.
4. Select Uninstall device.
5. On the confirmation prompt, select Uninstall.
Make sure to restart your PC to reinstall the display driver.
5. Run the System Maintenance Troubleshooter
A system Maintenance troubleshooter is an important tool for fixing most Windows problems. You can run it to fix this error.
1. Click on Windows Search and type in System Maintenance. Then, from the list of apps that appears, select Perform recommended maintenance automatically.
2. This will open the System Maintenance troubleshooter. Click Next.
3. The system Maintenance troubleshooter will run and find the problem. You can also try running this troubleshooter as an administrator.
Follow the on-screen instructions to complete the system maintenance troubleshooting process. Once you have done so, restart your Windows PC.
6. Clear the File Explorer History
If the file explorer history is corrupted, you will encounter the ntdll.dll error. To fix it, you will have to clear the file explorer history.
1. Click on the Windows Search and type in File Explorer Options.
2. Open the File Explorer options from the list of matching results.
3. Switch to the General tab.
4. Tap on the Clear button. Click OK to close the File Explorer options.
7. Perform a Clean Boot
Let’s say you have about 40-50 programs installed on your computer. Some apps may run in the background even when you are not actively using them.
A clean boot means disabling all third-party software at startup. When your PC restarts, it will only run Microsoft’s services, which are important for its proper functioning.
1. Click on Windows Search and type in msconfig. Open the System Configuration app from the list.
2. On the System Configuration, switch to Services.
3. Check the Hide all Microsoft services.
4. Once you’ve completed the steps, click the Disable All button at the bottom right corner. After applying the changes, close the System Configuration.
Restart your Windows computer. This should fix the File Explorer NTDll.dll crashing issue on Windows.
8. Run the SFC Command
You also need to rule out the possibility of system file corruption by running the SFC command from the CMD.
1. Click on Windows search and type in Command Prompt. Right-click on the Command Prompt and select Run as administrator.
2. Execute the given command:
sfc /scannow
3. Wait patiently for the scan to complete. Once completed, restart your computer.
This should fix the File Explorer crashing on Windows problem.
9. Update your Windows Operating System
Updating the operating system is an effective way to fix various system-related problems. The File Explorer NTDll.dll crashing issue may be caused by a glitch or bug present only in the version of Windows you are using.
While you can’t do much here to confirm whether it’s a bug, glitch, or any other issue, the thing at hand is updating the operating system.
Having an updated operating system has many benefits. You can use new features, rule out the incompatibility issue, etc. Head to Settings > Windows Update > Check for updates to update the Windows operating system. This will automatically check and install the latest version of Windows on your PC.
These are the working methods for fixing the File Explorer NTDLL.dll crashing issue. In the comments, let us know if you need more help fixing this problem.
