While using WhatsApp on Android or iPhone, you may occasionally experience a few problems. One of the most annoying problems is that WhatsApp does not show a specific contact despite being saved in the phone’s contact book.
This is a prominent problem on WhatsApp, as it doesn’t allow you to exchange texts or call those contacts. So, what’s the reason Contacts don’t show up in WhatsApp? This guide will explain it.
Why Contacts Not Showing in WhatsApp?
WhatsApp may fail to show specific contacts for various reasons. Below, we have listed a few reasons.
- WhatsApp app don’t have contact permission.
- The contact is not saved on your Phonebook
- WhatsApp’s servers are experiencing a problem.
- The contact is not available on WhatsApp.
- You’re using an outdated WhatsApp app.
Now that you know all the possible reasons for Contacts not showing on WhatsApp, it’s time to troubleshoot. Here are the best things you can do to resolve the issue.
1. Make sure the Contact is Saved on your Phonebook
Before you try advanced troubleshooting, the very first thing you should do is confirm whether the contact is saved on your Android Phonebook.
If the contact is not saved in your Contact book, it won’t appear on WhatsApp. So, open the Phone by Google app on your Android and check whether the contact is saved.
If the contact is not saved, save it on your phone and then check on WhatsApp.
2. Refresh the WhatsApp Contacts
If you’ve just saved a specific contact and it’s not appearing on the WhatsApp app, you need to refresh the WhatsApp contacts. Here’s what you need to do.
1. Launch the WhatsApp app on your Android phone.
2. When the app opens, switch to the Chats tab.
3. On the Chats screen, tap on the three dots at the top right and select Refresh.
Refreshing will fetch your latest contact list. The recently saved contacts will appear now.
3. Make Sure the Contact Permission is Granted
If you’re still unable to find the contact you’ve saved on your Phonebook, ensure that the WhatsApp app has the contact permission. Here’s what you need to do.
1. Long press the WhatsApp app icon on your home screen. On the menu that appears, select App Info.
2. On the App Info screen, select Permissions.
3. On the App Permission screen, tap on Contacts.
4. Set ‘Allow’ on the Contacts Permissions.
After granting the permission, relaunch the WhatsApp app and check if the contact shows up.
4. Make sure the WhatsApp Servers are not down
Backend problems are another reason WhatsApp fails to fetch the contact from your phone book.
Like similar services, WhatsApp’s servers can occasionally go down for maintenance work. When the servers are down, you won’t be able to make the most of the WhatsApp app.
So, head to this webpage and check if WhatsApp’s servers are experiencing any problems. If they are down for everyone, you need to wait for them to be restored.
5. Save Contacts in International Format
This nifty trick seems to help many WhatsApp users. If the contact saved on your address book misses the country code, you need to add it and then fetch the contact on the WhatsApp app.
You need to save the contact you want to use on WhatsApp in full international format.
6. Clear the WhatsApp Cache
The cache data is supposed to accumulate over time. If the cache data stored by WhatsApp is corrupted, you will face issues like missing contact on the app. You can rule out such possibilities by clearing the WhatsApp Cache files. Here’s what you need to do.
1. Long press the WhatsApp app icon on your home screen and select App Info.
2. On the App Info screen, select Storage Usage.
3. On the Storage usage, tap on Clear Cache.
7. Update the WhatsApp App
It’s possible that the version of the WhatsApp app installed on your phone is outdated and has compatibility & sync issues. If you don’t know why, you can try updating the WhatsApp app.
Also, there’s no harm in keeping Android apps up to date. To update the WhatsApp app, open the Google Play Store and search for WhatsApp.
Next, open the official WhatsApp app listing and tap on the Update. This will install all pending app updates.
8. Reinstall the WhatsApp App
Reinstallation should be your last resort, especially if you’ve tried all the methods shared above and all failed.
Reinstallation is sometimes the only solution to these problems on Android. Before reinstalling the app, create a Chat backup on the WhatsApp app.
Simply long press the WhatsApp app icon on your home screen and select Uninstall. Once uninstalled, reinstall the app from the Google Play Store.
Next, use your phone number to sign in to your WhatsApp account and restore the chat backup you’ve created before.
These are a few simple methods to fix Contacts not showing in the WhatsApp app for Android. Let us know if you need more help on this topic in the comments. Also, if you find this guide helpful, don’t forget to share it with your friends.
