Just bought a new smartphone? But, unable to make calls or use the internet due to an unknown SIM card error? If this happens to you, you have landed on the right page.

While using a new SIM on your smartphone, you may get an error that reads ‘SIM not provisioned MM2’ error. If you are getting the same error, let me tell you that it could be easily fixed.

However, before going through the fixes for the ‘SIM Not Provisioned MM2’ error, first, know what the error means and the actual problem.

What Does ‘SIM Not Provisioned MM2’ Mean?

Well, the ‘SIM Not Provisioned MM2’ is a common error, especially amongst those who buy a new smartphone or a SIM card.

When you insert a SIM card into your phone, the SIM enables your phone to be identified as yours on the mobile network. Only after the identification you can make & receive calls, send SMS, and connect to the mobile internet.

However, if you are getting a ‘SIM Not Provisioned’ error message after inserting your new SIM card on your smartphone, it means the SIM can’t share information between your smartphone and your cellular network provider.

Why does the ‘SIM Not Provisioned MM2’ error appear?

Well, there is not one by multiple reasons that trigger the ‘SIM Not Provisioned MM2’ error message. Below, we have shared some common reasons that lead to SIM Not Provisioned error messages.

  • You have just purchased a new SIM card.
  • While transferring your contacts into the new SIM.
  • Your telecom operator’s servers are unavailable.
  • Your new SIM card still needs to be fully activated.
  • SIM Card needs to be properly connected.

These are some prominent reasons that lead to the ‘SIM Not Provisioned MM2’ error message on a new smartphone.

How to fix the ‘SIM Not Provisioned MM2’ error message?

1. Restart Your Smartphone

Restart Your Smartphone

Even if your phone has installed all necessary APN settings for your new SIM card, you still need to restart to activate those settings.

After inserting a new SIM card, make sure to install all settings that were sent to your phone via flash messages. Once done, restart your smartphone.

After the restart, try to make a call or connect to the internet; you won’t see the ‘SIM Not Provisioned MM2’ error anymore.

2. Toggle On/Off Airplane Mode

Toggle On/Off Airplane Mode

Enabling Airplane mode disables all cellular network connections. This means you won’t be able to use the internet, make & receive calls, send/receive SMS, etc.

You can try enabling and disabling the Airplane mode to resolve the ‘SIM Not Provisioned MM2’ error message. Doing so will re-establish a fresh connection and rule out any network error that might trigger the SIM not Provisioned error.

To enable Airplane mode, you need to pull down the Notification shutter and tap on the ‘Airplane mode’ or ‘Flight Mode’. Once enabled, wait for a few seconds and disable Airplane Mode.

3. Update the Carrier Services

If you are using an Android smartphone, your phone has the Carrier Services app that connects your phone and mobile networks.

An outdated Carrier services app sometimes leads to the ‘SIM Not Provisioned MM2’ error. Also, if you are getting the SIM Not Provisioned error without swapping your SIM, chances are there’s a problem with the Carrier Services. Hence, you need to update the Google App.

1. Open the Google Play Store and tap on your profile picture.

profile picture

2. From the list of options that appears, select ‘Manage apps and devces’

Manage apps and devces

3. Now select the Updates Available section.

Updates Available

4. Now, find the Carrier Services app and install the update.

Carrier Services

That’s it! This is how you can update the Carrier Services app on your Android. If no update is available, your SIM has some other problems.

4. Make sure your SIM Card is Activated

In many countries, SIM cards need less than 24 hours for activation. However, in some regions, it may take a few days.

So, if you have just purchased a new SIM card and inserted it into your phone, you need to wait until your SIM gets fully activated.

Until and unless the telecom operator activates your SIM card, you will get a ‘SIM Not Provisioned MM2’ error while making calls or sending SMS. You can contact your Carrier or Network Provider from any other number to enquire about the activation status.

5. Make sure the SIM card is properly inserted

Make sure the SIM card is properly inserted

If your SIM card is activated and ready to make calls, you still get the ‘SIM Not Provisioned MM2’ error message; then you need to check if the SIM is correctly seated on your Phone.

You must check for physical damage even if your SIM card is correctly seated. The problem may reside even on your SIM Card Slot.

You can switch off your smartphone and eject the SIM card. After ejecting it, insert it again and turn on your smartphone. After the restart, wait for the cellular network to appear and then try to make calls.

6. Insert SIM Card in a different slot

Insert SIM Card in a different slot

If you have a dual SIM smartphone, you can insert your new SIM card in a different slot. If the other slot is already occupied, then swap the SIM cards.

Trying another slot will help you rule out problems related to the SIM card slot on your smartphone. If the SIM Card slot has the problem, you will get the same ‘SIM Not Provisioned MM2’ or any other network error even on your active SIM card.

7. Contact or Reach out to your Network Provider

‘SIM Not Provisioned MM2’ is usually an error that has to do with the SIM Card. In rare cases, it has to do with your smartphone.

So, if you have tried your best to fix the problem, but nothing worked for you, then it’s time to contact or reach your Network Provider.

You can take your SIM card to your Network provider or contact them with any other number and explain the problem. Tell them the things you have tried to resolve the ‘SIM Not Provisioned MM2’ error.

They will help you to resolve the issue. If it’s a network-related problem, it will be fixed within a few days.

8. Get a new SIM Card

If your Network provider fails to resolve the issue or the error message frequently appears on your phone, it’s time to get a new SIM Card.

You can get a new SIM Card for your old phone number through MNP. However, this is the least recommended method, and you should request a new SIM card if the problem still needs to be fixed, even after raising a complaint to your Network Provider.

Also Read: How To Fix ‘SIM not provisioned MM2’ Error Message

We have shared all possible ways to resolve the SIM Not Provisioned error message. So, these are some simple steps to fix the ‘SIM Not Provisioned MM2’ error message on a smartphone. If you need more help resolving the ‘SIM Not Provisioned MM2’ error, let us know in the comments below.


Please enter your comment!
Please enter your name here